Frequently Asked Questions

Find answers to common questions about our products, shipping, returns, and more.

What is a Hummy and How Does It Help Relieve My Dog's Anxiety? +

Maybe they're new to the family or just going through a tough time. Hummy will cuddle and comfort your four-legged fur baby! Naturally calms by mimicking a warm, comfortable, furry best friend.

Where Does Hummy Work Best? +

Hummy works best when placed in a crate with your new puppy during crate training.

Is Hummy Machine Washable? +

Yes, it is! Your Hummy is machine washable on gentle cycle using mild detergent. You will also want to air dry Hummy. Please refrain from using fabric softener as it can degrade the strength of the pocket closure. Don’t forget to remove the heartbeat and heat pack prior to washing!

When I Press the On Button, the Real-Feel Heartbeat Beats for 30 seconds Then Stops. What Do I Do? +

For proper functionality, you should press the button once to turn on the heartbeat for 8 hours. Press and hold for 5 seconds to turn the Real-feel Heartbeat on for 24-hour continuous use. You will also need to press and hold for 5 seconds to turn it off. The batteries (2 – AAA) will last about 2 weeks if you let it run continuously.

Is it safe to Put the Heat Pack and Heartbeat Together in Hummy? +

Yes, it is. Hummy is designed to hold both the Real-feel Heartbeat and heat pack together. There is not enough heat to cause any issues.

Where Can I Purchase More Heat Packs? +

Click here 

How Do I Operate Hummy? +

Remember, Hummy is not a toy. It is a companion for your pet and a solution for you. You may want to spend some time introducing the Hummy to your pet to help them bond. If you find your pet chewing on the Hummy, simply remove it for an hour or so, set it out of reach, and then re-introduce it to your pet again. You will find they will make the distinction and bond quickly.

What Do I do if My Dog is a Chewer? +

Hummy is not a chew toy. Always closely monitor your dog when he/she is first introduced to Hummy. If you see your dog chewing on Hummy or trying to open the Velcro pouch in the belly, please take Hummy away from them. Remove the heat pack and heartbeat and re-introduce Hummy to your dog without those items inside. Continue doing this until your pup learns their friend will be taken away anytime they try to chew Hummy

If your pet accidentally ingests the contents of the heat pack, call your veterinarian immediately

How Do I Operate the Real-Feel Heartbeat®? +
  1. Pull the tab to activate the enclosed batteries.
  2. For the 8-hour mode, press the button once to turn on the heartbeat for 8 hours. For 24-hour continuous use, press and hold the button for 5 seconds.
  3. Open the pocket and insert the heartbeat on the underside of Hummy.
  4. To turn off the heartbeat, hold the button on the heart again for 3-5 seconds.
  5. To replace the AAA batteries, remove the plastic cover on the back with a screwdriver and replace.
How Do I Use the Heat Pack? +
  1. Open the package and expose it to air to begin the heating process that typically lasts up to 24 hours.
  2. Insert the pack (with or without the pulsing heart) into the underside pocket of Hummy.

TIP: If you do not wish to use the heat pack for 24 hours, simply seal it in a plastic bag and squeeze out the air to stop the heating process.

What is the Temperature of the Heat Pack? +

The average temperature of the heat packs is 126F-144F. Once the heat pack is used (approximately 24 hours) it will cool down and become hard. Please dispose immediately.