Frequently Asked Questions
Find answers to common questions about our products, shipping, returns, and more.
No! The coffee tree wood itself does not contain any caffeine whatsoever, only the fruit and beans. So there’s no risk of your dog consuming caffeine.
Keeping Tamioh chews indoors will help maintain their quality and longevity. Outdoor elements such as moisture, direct sunlight, and dirt can deteriorate their condition, reducing the fun for your pup.
It varies. Tamioh chews can last anywhere from a few weeks to a month or two, depending on the size of your dog, chewing behavior, and how often they get their Mumbies. A moderate chewer could go through 1-2 a month. We recommend storing them inside outside of the elements to preserve the life of your chew toys.
The coffee wood is more gentle on a dog’s teeth than antler, bone or nylon, but harder than most native sticks you’d find outside. The wood is porous so it also softens further as they chew. Dogs tend to gnaw them with their back teeth and it is uncommon to have fracturing unless they were to bang their teeth on the chew, or they had pre-existing dental conditions. Always take into consideration your dog’s oral health and act accordingly.
How do I properly care for the chew?
Is there any caffeine?
Can I order in bulk?
How do I contact support?
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Tamioh chews are to be treated like a toy and not something they consume. These are not suitable for dogs under 6 months. We 100% do not recommend any dog ingesting these chews. These also are not right for many dogs. The ones who purchase these chews, their dogs are already big chewers, usually chew on sticks, and are not attempting to ingest. That being said, if they accidentally ingest tiny bits and pieces, they pass through the digestion. Do not leave a dog unattended with this or any other chew. You will want to test it out and see how your dog does with them and use your best judgment if they are the right fit for your pup.
We usually ship within 1~3 business days of your order being placed unless the item is on backorder. You'll receive an email once your order has shipped. You are able to adjust your shipping information if necessaryonlyprior to shipment. Orders can be canceled and refunded anytime beforeit ships.
Whether you are looking at our Classic Chews, , you can find our recommended in our product page. We recommend if your dog is a heavy chewer, to go with the next size up.
Coffee tree wood resists cracking and far better than other woods. The fibrous structure of it means it breaks apart into strands far more easily than shards, making splinters near-nonexistent. As it softens with the dog’s saliva, it frays off the ends in tiny pulp-like fibers. As this is wood, some flaking may happen at the beginning when the bark comes off. While any wood carries a small risk of splinters, coffee tree wood is one of the safest wood chews you can give to your dog. Of course, we don’t recommend allowing your dog to swallow any of the pieces or ever leaving a dog unsupervised with any chew toy, so please always use caution.
The coffee tree wood and the coconut husk used in our products is grown and sourced from independent farms in Vietnam. Any of treats are made and sourced in the USA. All orders are shipped from our headquarters in Milwaukee, Wisconsin.